- Q: How will I be notified when product ships and/or arrives?
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A:
Once an order is placed, a notification is sent via e-mail with the order details, including the shipment tracking number, so you can check with the carrier to track delivery of the shipment.
- Q: Can you ship to a PO Box?
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A:
No.
- Q: Will I be charged sales tax on my purchase?
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A:
Only orders shipped to an Illinois address are subject to sales tax. On those orders sales tax is applied to all nonfood items and some food items are taxed based on Illinois State Tax Laws.
If sales tax is applicable then tax is applied to the shipping costs as well.
- Q: What forms of payment does BuyProud.com accept?
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A:
BuyProud.com accepts Visa, MasterCard, Discover, and American Express.
- Q: How do I know if ordering online is secure?
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A:
BuyProud.com is a secure site.
When you place orders, we use secure server software (SSL) to encrypt all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
To ensure the security of ordering online there are two different spots to verify the security of the website. In the web address if there is a “s” after the http:// and at the bottom of the screen you see a closed lock or an unbroken key (depending on the browser), then you know you are in a secure site.
Also, BuyProud.com is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.
- Q: Can I include a gift message with my purchase?
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A:
Yes. During the checkout process on the Shipping Information page you will see a place where you may compose a Gift Message for each gift recipient in your order.
- Q: Can I use 2 different promotion codes?
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A:
No. You can only use one offer code.
- Q: How do I redeem a promotion code?
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A:
In your Shopping Cart below your order information and the button labeled "Update Shopping Cart" you'll see an area entitled "PROMOTION CODE." Enter your code information there and then press the "Update Shopping Cart" button to recalculate your order total.
- Q: Can I return or exchange an item?
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A:
Yes, we do accept returns and exchanges.
BuyProud.com features the finest foods, gifts and apparel produced by some of America's most skilled Artisans. Customer satisfaction is guaranteed. Please see our Return Policy for complete information.
- Q: How do I change my e-mail address?
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A:
If you are a registered customer you can change your email address by logging into your on-line account. If you are not a register customer please contact us at customerservice@BuyProud.com A customer service representative will respond and assist you with the process of changing your email.
- Q: Do you have a catalog?
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A:
All of our products are listed in our online catalog on our website.
- Q: Do you have any stores?
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A:
No, we are solely an internet retail store.
- Q: Will the information be given to third parties?
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A:
We will not sell, trade, rent, or give individually identifying information to third parties. We may provide aggregate statistics about our visitors, database entries, web traffic patterns, and related site information to our Artisans and potential artisans, but these statistics will include no personally identifying information.
- Q: Where can BuyProud.com products ship?
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A:
BuyProud.com currently ships products only to the United States. Please allow an additional 3 days for shipments to Alaska and Hawaii. Orders to PO Boxes are not accepted. If you wish to send a perishable product, in the product description it will state the ability to be shipped.
- Q: How will my products be delivered?
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A:
Each supplier has different mode of shipping. The primary methods of shipping are with UPS, FedEx, and USPS.
- Q: Why can I not choose standard shipping with some products?
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A:
Some of our products require expedited shipping. When you are checking out, it will not allow you to select standard shipping.
- Q: What information should be put in the special shipping instructions?
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A:
If you need the product delivered by a specific date, delivered a specific week, or if you would like to have the product shipment delayed, use the link "Schedule a Delivery Date" that is to the right of the Ship To Address information in your Check Out screen.
If you have other special requests, use the field entitled "Special Shipping Instructions" located in Step 2 "Shipping" under shipping options.
- Q: How do I know if my order shipped, and what is the tracking?
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A:
After your order is processed, and once shipped, we will automatically send you an email. This email, sent to the valid email address provided by you, will include the following information: order number, ship date, ship to, product ordered, how it was shipped (via UPS, FedEx), along with the tracking number (if available), and a link to check of the status of the package. All you have to do is click on the link, and you will check the status of your order. There is also a link in the upper right hand corner of our website entitled "Order Status" that you can check to determine the status of your order.