- Q: How will I be notified when product ships and/or arrives?
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A:
Once an order is placed, a notification is sent via e-mail with the order details, including the shipment tracking number, so you can check with the carrier to track delivery of the shipment.
- Q: Can you ship to a PO Box?
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A:
No.
- Q: Can I include a gift message with my purchase?
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A:
Yes. During the checkout process on the Shipping Information page you will see a place where you may compose a Gift Message for each gift recipient in your order.
- Q: Can I use 2 different promotion codes?
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A:
No. You can only use one offer code.
- Q: How do I redeem a promotion code?
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A:
In your Shopping Cart below your order information and the button labeled "Update Shopping Cart" you'll see an area entitled "PROMOTION CODE." Enter your code information there and then press the "Update Shopping Cart" button to recalculate your order total.
- Q: Where can BuyProud.com products ship?
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A:
BuyProud.com currently ships products only to the United States. Please allow an additional 3 days for shipments to Alaska and Hawaii. Orders to PO Boxes are not accepted. If you wish to send a perishable product, in the product description it will state the ability to be shipped.
- Q: How will my products be delivered?
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A:
Each supplier has different mode of shipping. The primary methods of shipping are with UPS, FedEx, and USPS.
- Q: Why can I not choose standard shipping with some products?
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A:
Some of our products require expedited shipping. When you are checking out, it will not allow you to select standard shipping.
- Q: What information should be put in the special shipping instructions?
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A:
If you need the product delivered by a specific date, delivered a specific week, or if you would like to have the product shipment delayed, use the link "Schedule a Delivery Date" that is to the right of the Ship To Address information in your Check Out screen.
If you have other special requests, use the field entitled "Special Shipping Instructions" located in Step 2 "Shipping" under shipping options.
- Q: How do I know if my order shipped, and what is the tracking?
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A:
After your order is processed, and once shipped, we will automatically send you an email. This email, sent to the valid email address provided by you, will include the following information: order number, ship date, ship to, product ordered, how it was shipped (via UPS, FedEx), along with the tracking number (if available), and a link to check of the status of the package. All you have to do is click on the link, and you will check the status of your order. There is also a link in the upper right hand corner of our website entitled "Order Status" that you can check to determine the status of your order.